Legal Policies

Hazel & Gilbert is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au.

Effective Date: January 5, 2021.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual.

Examples of Personal Information we collect include: names, addresses, email addresses, and phone numbers. We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer.

This Personal Information is obtained in many ways including via correspondence by telephone, by email, via our website https://hazelandgilbert.co, from your website, from media and publications, and from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Notice to International users

Hazel & Gilbert‘s operations are located primarily in Australia. If you provide information to us, the information will be transferred to Australia. By providing personal information to us, you are consenting to its storage and use as described herein.

Notice to Children Under Thirteen

Hazel & Gilbert does not knowingly collect personally identifiable information from children under the age of thirteen. Our website is not intended for those who are under the age of thirteen. If you are under the age of thirteen, you may not provide information to Hazel & Gilbert.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Hazel & Gilbert will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Changes

This Policy may change from time to time and will remain available here on our website. Your continued use of the site will signify your acceptance of any adjustment to this Policy.

Notification of Changes 

If there are any changes to this Privacy Policy, we will update the bottom of the page with the date last updated. It is your responsibility to review these terms often, as they are subject to change.

Privacy Policy Enquiries

If you have any questions or concerns about our Privacy Policy, please send an email to hello@hazelandgilbert.co.

Last Updated: January 7, 2021